HELP DESK

Find the right help resource. There are a few different help desks for child care professionals and programs, each with a different focus.

QUESTIONS ABOUT TRAINING IN DENVER?

For Denver County child care providers and other types of early childhood professionals with questions related to:

Contact: helpdesk@denverearlychildhood.org

QUESTIONS ABOUT STATEWIDE ecCONNECT?

Outside of Denver? If you are a program director, you may have questions about using ecConnect for the administration of quality improvement funding and coaching.

Our online ecConnect Solutions Center has answers to common questions related to:

  • Getting started with quality improvement administration
  • Spending quality improvement funds
  • Coaching
  • Grant management
  • Grant guidance
  • Colorado Shines rating support
  • And more!

If you can’t find what you need in our Solutions Center, open a ticket with our statewide ecConnect helpdesk at support@ecConnectColorado.org.

QUESTIONS ABOUT USING COLORADO SHINES PDIS?

Your Quality Navigator can answer questions about required training and voluntary credentials in the PDIS. If you need help using the PDIS, email PDIShelp@cde.state.co.us or call 1.844.447.4441, option 2, or visit Colorado Shines PDIS.

The PDIS online resources for answers to common PDIS questions related to:

  • Logging in
  • Finding courses
  • Registering for training
  • Viewing credential scores
  • Uploading documents for credentials

CONTACT US

If you aren’t sure where to start, contact us and we can help.

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